FAQs

 

What does Sold Out - Backorder Available mean?

This product is not currently in stock in store, but we will try to source this from our suppliers, so there may be delays getting the product in. We cannot guarantee availability from suppliers and will do our best to get an accurate ETA if they are out of stock. Feel free to email us at sales@frontlinehobbies.com.au before placing your order, and we can let you know if this is in stock with our suppliers.

 

Why didn't I get free shipping on my order?

Free shipping does not apply to all items on our website, or all locations in Australia. Some oversized goods and dangerous goods cannot be sent by Australia Post and therefore need to go by courier, so there will be a shipping charge. Some parts of Australia, such as remote areas, do not quality for free shipping due to the higher charges associated with sending to these areas.

 

How long will it take to receive my refund?

Refunds are typically processed in 1-2 business days. Depending on the payment method, it can take longer for funds to be deposited in your account.

 

Toy Sale Terms & Conditions

The Frontline Hobbies Toy Sale promotion is for a limited time and applies to instore transactions on Saturday 7th and Sunday 8th September 2024 only.

The discount applies to RRP and will be marked down at the register.

The promotion applies to in stock items only and excludes pre-orders, lay buy and holds.

LEGO restrictions apply – one item per SKU per customer.

The promotion excludes “hobby products” including the following categories and brands: Radio Control, Model Kits, Model Railway, Diecast Models, Hobby Supplies, Rockets, Slot Cars, Games Workshop, Table Top Games, Role-playing Games, Miniature Games, War Games, Trading Card Games, Collectables, Joy Toy and Dungeons & Dragons.

 

Spring Sale Terms & Conditions

The Frontline Hobbies Spring Sale runs in store and online for a limited time only and ends on 29 September 2024. The promotion applies to in stock items only and excludes pre-orders, lay buy and holds.